Terms and Conditions

1. Parties and scope

These terms apply to all contracts between AURA Web Studio LLC, Los Angeles, CA 90028, USA ("AURA", "we", "us") and the client ("Client", "you") for web-design, web-development, deployment, training, and support services. Deviating terms of the Client are not accepted unless expressly confirmed in writing.

2. Formation of contract

Information on this website constitutes an invitation to treat, not a binding offer. A contract is formed when the Client accepts a written proposal issued by AURA (email acceptance is sufficient) and AURA confirms the engagement. The accepted proposal, together with these terms, forms the complete agreement.

3. Services

AURA delivers the services described in the accepted proposal — typically strategy, design, development, deployment, and ongoing care for bespoke websites. AURA performs its work with the professional diligence customary in the industry. Unless expressly agreed, AURA owes a duty of care, not a specific economic result (no guaranteed rankings, conversion rates, or visitor numbers).

4. Client cooperation

The Client will provide the materials, content, credentials, and decisions required for AURA to perform its work — by the dates set out in the project plan. Delays on the Client's side may postpone delivery and, if significant, entitle AURA to revise the timeline and invoice additional work. AURA is not liable for defects caused by materials or instructions supplied by the Client.

5. Prices, invoicing and payment

Prices are as stated in the accepted proposal and are net of any applicable taxes unless otherwise indicated. A deposit of typically 30 % of the engagement value is invoiced on contract formation and is due before work begins. The balance is invoiced per milestones defined in the proposal. Standard payment term: 14 calendar days from invoice date. Payment is by bank transfer unless otherwise agreed. Late payment entitles AURA to statutory default interest and, after a reminder with reasonable grace period, to suspend work until payment is received.

6. Delivery and milestones

Estimated delivery dates are given in good faith based on the agreed scope and timely Client cooperation. Binding delivery dates require explicit written confirmation by AURA. Partial deliveries and staged launches are permitted. Unforeseeable events beyond AURA's control (Section 13) extend delivery accordingly.

7. Change requests

Changes to the agreed scope are handled as change requests. AURA will assess feasibility and price; implementation begins only after written approval by the Client. Significant scope changes may require a revised proposal.

8. Acceptance

On completion of each milestone or the final build, AURA notifies the Client. The Client has 10 business days to review and notify AURA of any material defects. If no objection is raised within that period, the deliverable is deemed accepted. Minor issues do not prevent acceptance and will be resolved as part of standard care.

9. Intellectual property and usage rights

All copyright, design rights, and other intellectual-property rights in AURA's deliverables remain with AURA until the Client has paid all fees due under the engagement. Upon full payment, AURA grants the Client a non-exclusive, transferable, worldwide licence to use the final website and its visual assets for the Client's own business purposes, including reasonable modifications. Source code, design files, internal tooling, and AURA's know-how remain AURA's property; a separate buy-out of exclusive or transferable rights can be agreed against additional fee. Open-source components embedded in the deliverables remain subject to their respective licences.

10. Third-party services

Projects typically rely on third-party services (hosting, domain registrar, database, transactional-email, analytics). These are provided under the respective provider's own terms and are invoiced separately — either directly by the provider to the Client or billed through AURA at cost where agreed. AURA is not responsible for the availability, pricing, or changes of any third-party service.

11. Warranty

AURA warrants that the delivered work conforms in material respects to the agreed specification for a period of 30 days after acceptance. During this period AURA will remediate reproducible material defects free of charge. Out-of-scope changes, issues caused by Client-supplied content, third-party service failures, browser bugs outside supported versions, or accidental misuse are not covered by this warranty.

12. Limitation of liability

AURA is liable without limitation for damages caused by intent or gross negligence, for injury to life, body, or health, and where liability is mandatory under applicable law (e.g., under the US Federal Trade Commission Act or mandatory consumer-protection statutes). In all other cases AURA's total liability is limited to the fees paid by the Client under the specific engagement from which the claim arises. AURA is not liable for indirect damages, loss of profit, loss of data, or consequential damages, except where such liability is mandatory.

13. Force majeure

Neither party is liable for delays or failures caused by events beyond reasonable control — including but not limited to natural disasters, war, pandemic, government action, third-party service outages, or loss of connectivity. Obligations are suspended for the duration of the event.

14. Confidentiality

Both parties shall treat as confidential all non-public information disclosed in connection with the engagement. This obligation survives termination for a period of three years. Confidentiality does not apply to information that is or becomes publicly available without breach, or that must be disclosed under applicable law. AURA may name the Client and display non-confidential project highlights in its portfolio and marketing unless expressly objected to in writing.

15. Data protection

AURA processes personal data in accordance with our Privacy Policy. Where AURA processes personal data on behalf of the Client (e.g., as part of a hosting or CMS setup), the parties will enter into a Data Processing Agreement pursuant to Art. 28 GDPR / state-equivalent laws.

16. Termination

Either party may terminate the engagement for material breach that is not cured within a reasonable grace period after written notice. In case of termination by the Client for reasons other than AURA's material breach, AURA is entitled to fees for work completed up to termination, plus reasonable wind-down costs. In case of termination by AURA for Client's material breach (including payment default after reminder), the above applies analogously. Termination must be in writing (email suffices).

17. Right of withdrawal for EU consumers

If the Client is a consumer domiciled in the European Union, the Client has a right to withdraw from the contract within 14 days from contract formation, without stating reasons — unless the Client has explicitly requested AURA to begin work within this period and acknowledges loss of the withdrawal right upon commencement of performance. Withdrawal is by clear statement to aurawebstudio@hotmail.com. Where withdrawal is valid after partial performance, the Client owes a pro-rata fee for work already performed.

18. Severability

Should any provision of these terms be or become invalid, the validity of the remaining provisions is not affected. The invalid provision shall be replaced by a valid provision that most closely reflects the economic purpose of the original.

19. Governing law and jurisdiction

These terms and all contracts concluded under them are governed by the laws of the State of California, USA, excluding conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG) — except where mandatory consumer-protection provisions of the Client's country of residence apply. Exclusive venue, where legally permissible, is Los Angeles, California, USA.